Q & A


1. Are you insured ?

​​​​We are fully Insured. We also recommend that you have your pet insurance.

2. How do I know I am leaving my beloved pet with a trustworthy person?

I am an established and licensed dog boarder. I have been CRB (Criminal Records Bureau)       checked and Licensed. I can provide character references from people who have known me for 20 years. You can confirm my license status by checking the link on their website Halton Council and clicking on the 'list of animal licences issued' . I am proud to say I am the only Toy Breed  licensed dog boarder in Halton Runcorn and Warrington

3. What is the check in and check out time?

Our check in is 1pm and check out time is 1pm however we are quite flexible and early drop of will be charged at £5 for 1st dog and £2.50 for additional dogs of same family per hour before 1pm  for check out the same will apply .

4. How do I know my dog will be happy for a whole two weeks whilst I'm away on holiday?

If your dog is staying for a long period I advise a 'trial' day visit and maybe an overnight stay, prior to your holiday. This will ensure your dog is comfortable in the environment and let your little one get to know us. We can talk about the best way to settle a nervous dog or a dog who's never stayed away from home before.

5. How are charges paid?

Charges must be pre-paid at beginning of visit (Late check out fees must be paid on collection of dog) Payments can be made by CASH or BANK TRANSFER

6. I have never left my dog before and am worried about his/her reaction.

If you have not been on holiday since you got your dog, it can be a new experience and worrying time for both of you. I offer mini trial stays to help ease you both in to the new situation. We can work together to help your little one settle and feel completely at home at The Tiny Paws Pad

7. Will my dog be Socialised?

Yes. All our guests have the option to interact with my dogs and my family who are all dog lovers (no children) We occasionally attend small dog meets and fun shows, so providing your dogs are social and friendly, (and you are happy for us to do so) we will attend these events.  

8. Where will my dog sleep?

Your dogs will sleep  depending on their preference.

9. Do you need to see proof of Vaccinations?

Yes. We need to check that your dog has been wormed and that all the required vaccinations and health checks have been carried out. Puppies accepted over 12 weeks with full vaccinations. Dogs showing signs of illness will be segregated for their own and others protection.

10. What do I need to provide on checking in?

The Tiny Paws Pad requires up to date vaccination certificates only. We can provide all the warm snuggly beds and blankets, but to make your little one feel happier we suggest you bring their own beds and blankets. food and water your little ones may need. However, if you wish to bring your dogs favourite toy and their food bowl, to make their stay a little more ‘homely’ that will be fine.

11. How many dogs will be staying?

We offer a one to one personal service to your dog, so we only have a very limited amount of spaces. Dogs from other families may be staying at the hotel. ( usually only during cross over pick up / drop off periods Integration will be careful and monitored.

12. What will my dogs day be like?

We have lots of play sessions throughout the day both inside and outside (weather permitting) We love walks in the park and use our local parks, also enjoy country walks.

13. What happens if my dog needs regular medication?

I have experience with medicating a dog regularly so I have no problem with this. Just leave me clear instructions and I will be happy to follow them exactly.

14. What about grooming?

The Tiny Paws Pad  are not professional groomers but will provide a basic grooming service and do have access to a local professional dog groomer who specialises in Toy breed dogs. She will come to groom them at The Tiny Paws Pad   Appointments can easily be made with prior notice. (extra charges for professional grooming will apply)

15. What happens if my dog gets ill or needs a vet?

The Tiny Paws Pad use a local reputable vet which is also the only animal hospital in the area. All vet bills incurred from treating your animal will be the owners responsibility and must be paid in full when collecting your dog. Unless the vet advises the dog to be kept in, we will bring your little one home and care for them as if they were our own. We will contact you and keep you informed at all times.

16. Are there any rules regarding my dog?

Dogs must be socialised with other dogs and people. We do not take aggressive dogs. Dogs must be house trained, unless they are puppies. (who we expect them to make little mistakes!) We cannot take persistent barkers as we live in a residential area.

17. What will be my dogs routine?

We work with you to tailor your dogs routine to suit. We can incorporate, fun with training and if you have any specific goals, please let us know...we are happy to help